Current Openings

About Us:
Wise.Repair is a leading provider of residential and commercial appliance repair services, known for delivering high-quality solutions and exceptional customer service. We are looking for dedicated Field Technicians to join our team in Myrtle Beach, SC, Conway, SC, Charleston, SC, Florence, SC, Charlotte, NC and provide top-tier repair services directly to our customers’ homes and businesses.

Job Description:
As a Field Technician at Wise.Repair, you will be responsible for performing on-site repairs and maintenance of a variety of residential and commercial appliances. This is a hands-on role that requires technical expertise, a passion for customer service, and the ability to work independently in the field.

Key Responsibilities:

- Perform repairs and maintenance on household and commercial appliances, ensuring quality service and customer satisfaction.
- Diagnose issues and provide clear, accurate estimates for repair costs and timelines.
- Communicate directly with customers, explaining repair processes and ensuring understanding.
- Maintain a clean, organized work environment and ensure all tools and equipment are in good working order.
- Complete service calls and paperwork in a timely and accurate manner, documenting services performed and parts used.
- Stay up to date with industry trends, new technologies, and appliance models to ensure efficient service delivery.
- Adhere to safety standards and company policies while working in customers’ homes or businesses.
- Provide excellent customer service by addressing concerns or questions promptly and professionally.

Qualifications:

- 2+ years of experience in appliance repair or a related technical field (preferred).
- Strong mechanical skills and the ability to diagnose and repair a wide variety of appliances.
- Excellent communication and customer service skills.
- Ability to work independently with minimal supervision.
- Valid driver’s license and a clean driving record.
- Ability to lift heavy appliances and equipment as needed.
- High school diploma or equivalent; technical certifications or training a plus.

Benefits:

- Competitive salary with performance-based incentives.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for career growth and professional development.

About Us:
Wise.Repair is a leading provider of residential and commercial appliance repair services, offering efficient, reliable, and high-quality solutions. As we expand our operations, we are looking for dedicated Branch Managers to oversee the successful management of our new office locations in Charleston, SC, Florence, SC, Charlotte, NC.

Job Description:
The Branch Manager will be responsible for the overall operations of the branch, including managing a team of technicians, providing exceptional customer service, and ensuring the highest standards of service delivery. The ideal candidate will have proven leadership experience in managing a team and driving business growth in a service-oriented environment.

Key Responsibilities:

- Oversee day-to-day operations of the branch, ensuring smooth and efficient service delivery.
- Manage and lead a team of field technicians and office staff.
- Monitor and maintain the quality of repairs and customer service.
- Drive local sales and business development efforts to achieve branch growth.
- Implement and maintain company policies, procedures, and standards.
- Handle customer complaints and resolve issues promptly and professionally.
- Prepare and analyze branch performance reports, ensuring targets and goals are met.
- Collaborate with the Regional Operations Manager to ensure alignment with company objectives.

Qualifications:

- 5+ years of experience in a managerial role, preferably in the service or repair industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to handle multiple tasks and prioritize effectively.
- Proven ability to meet business goals and drive profitability.
- Knowledge of appliance repair services is a plus but not required.
- Strong organizational and problem-solving skills.

Benefits:

- Competitive salary and performance-based incentives.
- Health, dental, and vision insurance.
- Paid time off and holiday benefits.