Help after your purchase
A clear, 60-day return window.
Contact Wise.Repair within 60 calendar days after receiving your part to arrange an eligible return.
- Return window
- 60 days from delivery
- Part condition
- Packaged complete and undamaged
- Return postage
- Buyer-paid choose a tracked service
Which parts can be returned?
Return the part complete, undamaged and in its original packaging. A part that the customer damaged during installation is not eligible for return.
If the part arrived damaged, appears defective, or is different from what you ordered, contact us with your order number and a description of the problem so we can arrange the appropriate next step.
How to arrange a return
- Contact info@wise.repair or call 888-633-9908 within 60 calendar days of delivery. Include your order or Case number, part number and reason for return.
- We will provide return instructions and the return shipping address. Please contact us before mailing the part.
- Pack the part securely in its original packaging, with all included components. The buyer pays return postage; we recommend a service with tracking.
After we receive your return
There is no restocking fee for an eligible return. The buyer pays return postage.
We inspect the returned part and issue the refund within 7 calendar days of receiving an eligible return. Your bank or card provider may take additional time to display the credit.
To exchange a part, arrange a return and place a new order. We do not offer direct exchanges.
Effective October 30, 2026.